Donate To Frimley Health Charity
Your support helps to save and improve lives at your local hospital
The charity’s goal is to provide equipment and services that go beyond the NHS for patients, staff and visitors. We work hard with the hospital to ensure that the charity is not plugging the gaps. What you are helping to provide genuinely enhances the healthcare available to the local community in a way that would not otherwise be possible.
The charity pays no VAT on medical equipment, so your money goes further to provide the kind of specialist equipment that makes such a difference to people in their hour of need.
Here are some of the ways we help
Investing in innovative specialist equipment
Your support enables us to invest and innovate in technologies that will make a big difference to seriously ill patients. By diagnosing and treating more complex problems at your local hospital you are helping to keep families closer to home at an incredibly difficult time.
Providing facilities that make the hospital a more homely and sociable environment
Some people have to spend a lot of time in hospital and it is important to make their new home as comfortable as possible while also providing spaces for more privacy and family time. This is why we maintain spaces like the time garden for terminally ill patients to spend time with loved ones.
Giving the little extras that make a big difference
Some of the smaller things you have provided can make a huge difference to someone:
- DVD players for the children’s ward so sick kids have something there to distract and help them get to sleep at night.
- A weighing device that enables seriously injured or frail patients in intensive care to have their drug doses calculated according to their weight with minimum pain.
Helping staff provide the best possible care
Your support helps to ensure that hard working nurses have the best possible training and opportunities to practice critical skills more often. Although we don’t spend a large amount on this it is an important part of providing the best possible care for the community.
Your order should arrive within 10 working days, but please allow 28 days in case of any delays during busy periods. Please email firstname.lastname@example.org if you have any queries about the progress of your order.
We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, strikes, malicious damage, floods, drought, fire, flood, legislation, failure of ISP or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights
For overseas deliveries, or those to the Highlands and Islands, please call our fundraising team for full delivery charges on 01276 604642
Where applicable, specific delivery information will be included in the product description.
If you wish to purchase items for collection from Frimley Park Hospital, please call the Fundraising Team on 01276 604642.
You have the right to cancel your purchase/order from for any reason within 14 days of receiving your items. Within the 14-day cooling-off period we will be happy to exchange or refund any item once we have received the items returned in a fully re-saleable condition. If the items are not in a fully re-saleable condition we reserve the right to refuse a refund. This does not affect your statutory rights.
If you receive damaged products or we send a product in error, we will be happy to offer you a replacement (if available) or full refund. To confirm this, please contact the Fundraising Team on the email / number below:
Telephone: 01276 604642 (If we are busy or it’s out of hours leave a message and we will call you back)
How to return items to us
To return products to us, please follow the instructions below:
You can return any items purchased in the Online Shop. Please return your items with your delivery slip – writing a note clearly that you are returning this item for refund / exchange and giving the reason for the return.
If you do not have the original delivery slip, please send us a note detailing the reason for the return along with your full contact details: name, address and contact telephone number.
In the case of a faulty item, please provide a full description of the fault.
We recommend that you obtain proof of postage when returning parcels, as we are unable to accept responsibility for items that fail to reach us.
Please send your returned items to the address below:
The Fundraising Department
Frimley Park Hospital
Frimley Health Charity (Registered Charity Number 1049600) operates as an independent charity that supports the hospitals operated by the Frimley Health Trust.
2. Processing your order and payment
2.1 We accept payment by MasterCard, Visa or PayPal. Card transactions are processed on our behalf by PayPal which does not disclose your card details to us. Cheques and postal orders are accepted for postal orders only and should be made payable Frimley Health Charity. Cheques should be crossed and have your address (including postcode), cheque card number and card expiry date written on the back. Please do not send cash through the post. CAF cheques are only acceptable only for making a donation and not if purchasing any products.
2.2 All product prices and delivery charges shown on our website are inclusive of United Kingdom VAT and are correct at the time of printing.
3.1 All orders will be subject to our acceptance of the order
3.2 Due to popular demand and occasional limited availability, our products may sell out quickly. If an item you have ordered is not available you will be notified.
3.3 Although we aim to describe and measure items as accurately as possible, occasionally colours, design and materials may vary slightly from those illustrated.
3.4 The donation amounts of our alternative gifts suggest how Frimley Health Charity could spend your money. However your donation helps the full range of our work at our hospitals and will be used where the need is most urgent.
3.5 If items within your order are permanently out of stock, we may at times substitute your item for a similar product of equal or greater value. If you do not wish to accept this substitute you may return it to us and we will issue you with a full refund.
4.1 Your order should arrive within 7-10 days, but please allow up to 28 days for delivery at peak times.
4.2 We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, strikes, malicious damage, floods, drought, fire, flood, legislation, failure of ISP or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights.
4.3 For overseas deliveries, or those to the Highlands and Islands, please call our fundraising team for full delivery charges on 01276 604642.
4.4 Where applicable, specific delivery information will be included in the product description.
5. Cancellation and refunds
5.1 You have the right to cancel your order for any reason within 14 days or receiving your items. Where you are withdrawing from your purchase within the 14-day cooling-off period we will be happy to refund an item once we have received the items back, assuming they are in fully re-saleable condition. Postage for returning the item to us will be at your own cost. If the items are not in a fully re-saleable condition we do reserve the right to refuse a refund. This does not affect your statutory rights.
5.2 If you receive damaged products or we send a product in error or we supply you with a substitute for a product which is unavailable and you do not want the substitute please call the customer service team. You may return the products and a replacement or full refund will be provided, including the costs of returning the product to us.
5.3 Full details on how to return a product to us can be found on our Returns Policy page
6. Data protection
6.1 The information provided by you to Frimley Health Charity will be held in strict accordance with The Data Protection Act 1998.
7. Gift Aid
7.1 If you pay UK Income Tax and/or Capital Gains Tax and you any part of your payment is a donation to Frimley Health Charity you will be invited to make a Gift Aid declaration so that we can claim the basic rate tax you have already paid on the donation (25p per £1 donated at 2010-11 rates). You must pay an amount of UK Income Tax and/or Capital Gains Tax that is at least equal to the tax that the Charity reclaims on your donations during a tax year (6 April to 5 April).
8. Customer services
8.1 If you have a query concerning your order please call fundraising on 01276 604642 or write to Merchandise Team, Fundraising Department, Frimley Park Hospital, Portsmouth Road, Frimley, Surrey, GU16 7UJ
8.2 Should you have any feedback on our products or the service that we offer, please write to: Merchandise Team, Fundraising Department, Frimley Park Hospital, Portsmouth Road, Frimley, Surrey, GU16 7UJ or email fundraising @fhft.nhs.uk
8.3 For more information or to make a donation please visit our donation page.